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Shipping & Handling

We ship all in-stock merchandise promptly. There are no extra shipping charges for backordered shipments, and credit card orders aren't charged until they leave our warehouse.

Shipping Times

SHIPPING METHOD RECEIVED BY*
Standard** 5 Business Days
3-Day*** 4 Business Days
2-Day*** 3 Business Days
Overnight*** 2 Business Days

Personalized Shipping Times

Allow an additional 3 days for personalized items.

SHIPPING METHOD RECEIVED BY*
Standard** 10 Business Days
3-Day*** 7 Business Days
2-Day*** 6 Business Days
Overnight*** 5 Business Days

We determine the best delivery method – via UPS or USPS – to get your packages to you as quickly as possible. If you have a preference, just call us at 1-888-700-wish (9474).

Please note – UPS doesn't ship to P.O. boxes so be sure to provide a street address with your order. If a P.O. box is your only delivery option, we can ship your order via the USPS. Call 1-888-700-wish (9474) to ensure your order ships via this method.

* Includes one business day for processing
** Standard shipping is our regular non-premium service for in-stock non-personalized items. Estimated received by date is depending on your location.
*** Orders placed after 3:00 pm ET will ship the following business day. Orders placed on Friday after 3:00 pm ET will ship the following Monday.

If you have any questions regarding estimated shipping times, call us at 1-888-700-wish (9474) or email customerservice@chasing-fireflies.com.

Shipping & Handling Rates for Addresses in the US


ORDER TOTAL STANDARD 3-DAY 2-DAY OVERNIGHT
Up To $25.00 $5.95 (Standard + $7.95)
$13.90
(Standard + $14.95)
$20.90
(Standard + $19.95)
$25.90
$25.01-$50.00 $8.95 (Standard + $7.95)
$16.90
(Standard + $14.95)
$23.90
(Standard + $19.95)
$28.90
$50.01-$100.00 $12.95 (Standard + $7.95)
$20.90
(Standard + $14.95)
$27.90
(Standard + $19.95)
$32.90
$100.01-$150.00 $16.95 (Standard + $7.95)
$24.90
(Standard + $14.95)
$31.90
(Standard + $19.95)
$36.90
$150.01 Or More $19.95 (Standard + $7.95)
$27.90
(Standard + $14.95)
$34.90
(Standard +$19.95)
$39.90

Shipping Surcharges

On certain oversize items, a shipping surcharge will be applied. The charge is noted with each applicable product. Express shipping isn't available for these items.

Freight Shipping for Oversize Items / Shipping Notes

Large items and furniture often ship by freight carriers. Freight companies are instructed to deliver items during a time frame scheduled with you, and will contact you a few days prior to the delivery to confirm when they'll arrive. Although our suppliers take great care in packaging their goods for safe shipping, damages sometimes can occur in transit. It's important to carefully inspect all merchandise for any damage or defects and contact us immediately if this is the case.

Excess shipping charges may apply to oversize shipments to Alaska and Hawaii.

If you have any questions regarding freight shipping, call us at 1-888-700-wish (9474) or email customerservice@chasing-fireflies.com.

Backordered Items

If you place an order for an item that is not available for immediate shipment, it will be backordered. If an item is backordered, you’ll be given an approximate date of shipment in your order confirmation. You won’t be charged for backordered items until they ship.

If an item is cancelled from your order for any reason, you won’t be charged for the item.

In the event that a backordered item is part of your order, we reserve the right to ship your order in multiple packages. If you have any questions or would like to cancel a backordered item, please call 1-888-700-wish (9474) or email customerservice@chasing-fireflies.com.

Order Tracking

To track your order status or receive tracking information click here.

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