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We've taken great care in selecting magical products that we hope will charm, surprise and delight. If you aren't 100% pleased with a product you receive, return it within 60 days of the product ship date and we'll replace it or refund the full cost of the item.
Shipping charges cannot be refunded (unless it was our mistake).
Orders for custom-made and personalized items cannot be cancelled once the order is placed, and these items cannot be returned (unless we made a mistake in applying the personalization).
We cannot accept returns or exchanges of final-sale items, which are identified by a price ending in .97 before a promo code is applied.
Price adjustment: If an item you purchased from chasing-fireflies.com or the Chasing Fireflies catalog goes on sale for a lower price within 7 days of your original purchase, we will gladly refund the difference upon request.
Returning an item is as easy as 1, 2, 3...uh, 4.
- Fill out the return/exchange form on the back of your original packing slip. If this piece of paper has been misplaced in the course of your busy life, just jot a quick note to let us know what you'd like us to do regarding your return. Be sure to include your name, address, phone number and email address.
- If you have a moment, please provide a brief explanation of the reason for your return. It'll help us to do better next time.
- Securely package the item(s) to be returned so it travels safely.
- Click here to create a handy, pre-paid UPS shipping label. (Important note: your return will be subject to a return shipping charge of $7.50, which will be deducted from your refund.) If you prefer, you can ship your return with another carrier. Address those to:
Chasing Fireflies Holdings LLC,
Attn: Returns Dept.
75 Aircraft Road,
Southington, CT 06489
Returns will be promptly handled upon their arrival in our warehouse. Look for an exchange or cash refund to arrive within a few short weeks. Credit card refunds require a bit more patience—they'll appear in your next billing cycle.
Returning a Gift
If you need to return a gift, please note that we're unable to issue a refund to anyone other than the person who originally placed the order. You may request a Chasing Fireflies Gift Certificate or exchange by indicating that the item was a gift. Be sure to include the name and address of the person who placed the order with Chasing Fireflies.