Order InformationWe accept the following credit cards for online purchases: VISA®, MasterCard®, Discover® Network, and the American Express® Card. Please note that we don't accept cash, personal checks, or money orders for online purchases. We also don't ship orders C.O.D. We ship to all U.S. states, territories, APOs and FPOs.
Placing An Order OnlineAt the end of your checkout process, you'll see a confirmation page notifying you that your order is being processed. We encourage you to print this message for your records. When you’ve completed checking out online, you will receive an email confirmation of your order. You can check the status of your order by visiting the "Order Status & Tracking" section at the bottom of the website. Your order will normally ship within 24 hours or the next business day.
Placing An Order By PhoneTo order by phone, call toll-free 1-888-700-9474. Please see Customer Care hours of operation.
Finding Items From The Catalog OnlineTo quickly find something from one of our catalogs that you would like to purchase online, simply enter the item number from the catalog into the search box located at the top of the website.
Sales Tax InformationCompanies selling their products via the internet and catalog are subject to the same sales tax collection requirements as other retailers. To the extent that we are required by law, items are charged sales tax per the tax laws applicable to delivery location. This is subject to change according to state updates. For shipment to all other states, you may be obligated to remit sales tax directly to the state. Please check with your State Department of Revenue.
Order Totals & Backorder ChargesThe order total on your checkout page includes all items ordered, plus shipping and handling, discounts, coupons and any applicable taxes charged. Sometimes the invoice total included in your package may vary if an item becomes unavailable or goes on backorder. Taxes, shipping and handling charges are adjusted according to the actual items shipped. Your credit card will only be charged for the items that are shipped.
Pricing IssuesCheck the offer disclaimers carefully. Sometimes only specific colors or sizes are offered at reduced prices. In the event of a Pricing error, we do reserve the right to cancel any order due to such pricing error(s). If you believe you haven’t received the correct price on a product, please contact Customer Care or email us at firstname.lastname@example.org for assistance within 7 days of your purchase. Please note that there are certain items where discounts do not apply. You can find these product exclusions on the product description pages.
Item AvailabilityWe're constantly adding new products to our website! When an item has sold out and is no longer available, it is immediately removed from our site to prevent disappointment and to make room for new styles. Items listed on the site as "on backorder" are only temporarily out of stock. These items may still be purchased and will be shipped to you as soon as they are back in stock. The anticipated ship date of items on backorder is noted on the product detail pages as well as in your shopping bag and check-out pages. You will also receive email notifications updating you on the status of your backordered purchases.
Promotional ExclusionsThe following are excluded from all promotional discounts:
Merchandise: Final sale clearance items ending in $0.97
Categories: Items within the “Communion & Wedding” category
Brands: Converse®, Cotton Kids, Dr. Martens, Jellycat, Isabel Garreton®, Lemon Loves Lime, Leo & Zachary, Melissa, Ooh La La, SOREL, TOMS®, UGG®
Urgent: Product Safety RecallPlease be aware of a product recall involving our Snowgirl Nightgown & Socks Set (item #856018).
We are acting in cooperation with the U.S. Consumer Product Safety Commission to voluntarily recall a product that does not meet the U.S. flammability regulation for children's sleepwear. Use of this product may pose a risk of burn injuries to children.
This item was sold during the Fall/Winter 2017 season. To verify the item, the product code 17FT62F651 can be found on the label located on the inner left side of the garment.
Here's what to do next:
- Please stop using this nightgown immediately.
- To receive a full refund, please email us proof of destruction (by attaching a photo of the garment cut in a way to be unusable) to email@example.com with the subject line "Product Recall." No receipt required. Please be sure to include your name, billing address and phone number in your email.
- If you would prefer to send back the garment, please call customer service at 1-888-700-9474 to request a mailing return label.
Thank you for your understanding and cooperation in this matter.