Returns & Exchanges
Our Promise to YouWe hope you’ll love your purchase, but just in case you don’t, our policy is simple:
You may return any merchandise within 60 days and receive a full refund on the price you paid (less any shipping charges), or take up to 90 days to decide and receive a merchandise credit towards your next purchase. If you would like to exchange an item, we will not charge you for shipping on your new item. All returns of costumes purchased between July – October must be postmarked by October 30th. Please note that personalized items are not returnable.
You can choose from our two convenient return options: (1) Use the self-adhesive return label supplied on your invoice or (2) use another carrier of your choice.
Please let us know the reason for returning the item, using the reason codes listed on the back of your invoice. Before you select a return option, take a moment to make sure you've enclosed your invoice before you seal your return package. Wrap your return package securely. Items returned that show signs of wear may impact the amount of the refund or merchandise credit. Original shipping charges are non-refundable.
ExchangesFor exchanges via mail, please complete the order blank on the back of your invoice indicating the exchange item #, size and color you would like. Please note that we do not charge shipping on exchanged orders and that return postage is not reimbursed.
Should there be any amount refunded or an additional charge required, it will be processed to the original method of payment.
Exchanges are not handled on orders paid for with Paypal. Returned merchandise will be processed and your credit will be applied back to your Paypal account. Please contact Customer Service if you need assistance in placing an exchange.
If you have more questions or need further assistance, please email us at firstname.lastname@example.org or contact Customer Care at 1-888-700-9474.
Return Via Pre-paid Return LabelPlease wrap your package securely, enclosing the invoice with the item. Place the self-adhesive pre-paid return label provided from the front of your invoice on your return package, ensuring you are covering all other original shipping labels. Please retain your tracking number as you may need it to track the status of your return. Now it’s simple, just drop your package off at any post office or place it in your mailbox.
A return cost of $7.50 will be deducted from your merchandise credit or refund. The return service is only available to our customers in the contiguous U.S.
Return Via Another Carrier Of Your ChoicePlease wrap your package securely, enclosing the invoice with the item. Ship your package to the address below via any carrier of your choice. Using this option, you are responsible for paying the return postage to that carrier. Please retain your carrier’s tracking numbers. You will be able to track directly with your carrier.
RETURN MERCHANDISE TO:
75 Aircraft RD
Southington, CT 06489
Return Status & TrackingIf you used the self-adhesive label provided for your return, we will notify you once our carrier has picked up your return package from the post office and when your return has been processed.
To track your return package,
We will issue a credit or refund per our return policy, less shipping and handling charges. For credit card refunds, please allow 1-2 billing statements for your credit to appear. If you have more questions or need further assistance, please email us at email@example.com or contact Customer Care.