Order Information

We accept the following credit cards for online purchases: Maestro®, VISA®, MasterCard®, and the American Express® Card. We also accept payments by PayPal, ApplePay and GPay. Please note that we don't accept cash, personal checks, or money orders for online purchases. We also don't ship orders C.O.D. We ship to all U.S. states, territories, APOs and FPOs.

Placing An Order Online

At the end of your checkout process, you'll see a confirmation page notifying you that your order is being processed, with an order ID. We encourage you to retain a copy of this message for your records. When you’ve completed checking out online, you will receive an email confirmation of your order. You can check the status of your order by visiting the "Order Status & Tracking" section at the bottom of the website. Your order will normally ship within 24 hours or the next business day.

Sales Tax Information

Companies selling their products via the internet and catalog are subject to the same sales tax collection requirements as other retailers. To the extent that we are required by law, items are charged sales tax per the tax laws applicable to delivery location. This is subject to change according to state updates. For shipment to all other states, you may be obligated to remit sales tax directly to the state. Please check with your State Department of Revenue.


Pricing Issues

Check the offer disclaimers carefully. Sometimes only specific colors or sizes are offered at reduced prices. In the event of a Pricing error, we do reserve the right to cancel any order due to such pricing error(s). If you believe you haven’t received the correct price on a product, please contact Customer Care or email us at customerservices@chasing-fireflies.com for assistance within 7 days of your purchase. Please note that there are certain items where discounts do not apply. You can find these product exclusions on the product description pages.


Promotional Exclusions

The following are excluded from all promotional discounts:
Merchandise: Final sale clearance items ending in $0.97
Categories: Items within the “Communion & Wedding” category
Brands: Converse®, Cotton Kids, Dr. Martens, Jellycat, Isabel Garreton®, Lemon Loves Lime, Leo & Zachary, Melissa, Ooh La La, SOREL, TOMS®, UGG®



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