Returns & Exchanges

Chasing Fireflies Returns Policy

 

Thank you for shopping with Chasing Fireflies, it is important that you are completely happy with every purchase. If you are not satisfied, for any reason, you can simply contact us to request to return your item within 14 days of fulfilment and we will gladly refund your merchandise price.

  • Returned merchandise must be in a new and unused condition
  • All tags and labels must be attached.
  • Altered or personalized items, and items identified as final sale cannot be returned.
  • Chasing Fireflies reserves the right, at its sole discretion, to determine if returned merchandise is in saleable condition.
  • Please allow 10 to 14 days for processing your return.

 

To make a return request please click here: https://chasingfirefliesrhs.returnscenter.com/

Our customer service team will review your request and once we have authorized your return, you will receive a pre-paid UPS label via email and confirmation.

*All returns must be authorized by Chasing Fireflies prior to sending back. In the event we determine an item has been used, worn or washed it may be returned to sender. Items not in original packaging or without tags may also be returned and a refund not issued. Each return will be evaluated by our customer service team and you will be contacted if our terms and conditions have not been met to qualify for a refund.

 

 

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